Terms of Service

Terms and Conditions ("Terms")

Last updated: 26-08-2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.shopsubly.com website (the "Service") operated by NJ E-commerce B.V., trading as Subly ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Communications

By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any or all of these communications by following the unsubscribe link or instructions provided in any email we send.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, expiration date, billing address, and shipping information.

You represent and warrant that:

  1. you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase, and

  2. the information you provide to us is true, correct and complete.

We may use third-party services to facilitate payment and completion of Purchases. By submitting your information, you grant us the right to provide such information to these third parties, subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to: product availability, errors in product description or pricing, or suspected fraud or unauthorized transactions.

Subscriptions & Recurring Billing

By purchasing a subscription, you authorize Subly to automatically charge your selected payment method at the chosen interval (monthly, bi-monthly, or otherwise) until cancelled.

  • You may cancel your subscription at any time by contacting support@shopsubly.com or through your customer account portal.

  • Cancellation requests must be made at least 48 hours before the next scheduled renewal date to avoid being charged.

  • Charges made prior to cancellation are non-refundable, unless otherwise covered under our 90-day money-back guarantee.

Shipping & Delivery

We ship products directly from our fulfillment partners. Delivery times are estimates only and may vary depending on your location, carrier performance, and customs clearance.

  • Subly is not responsible for delays caused by carriers, customs authorities, or events outside our control.

  • Risk of loss passes to you once the order has been transferred to the carrier.

  • Orders that cannot be delivered due to incorrect or incomplete shipping information provided by you are not eligible for refund.

Phone, SMS & MMS Messaging Terms

Subly offers a mobile messaging program (the “Program”), subject to these Terms and our Privacy Policy. By opting in, you agree to receive recurring SMS/MMS messages (including marketing messages, special offers, checkout reminders, and updates). Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

  • Opt Out: You may reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message to opt out.

  • Support: For help, reply HELP or email us at support@shopsubly.com.

  • Disclaimer: Carriers are not liable for delayed or undelivered messages. Service may not be available at all times.

90-Day Money-Back Guarantee

Subly offers a 90-day money-back guarantee on first-time purchases of its products. If you are not satisfied with your initial purchase of a specific Subly product, you may request a full refund of the purchase price (excluding shipping, handling, and optional protection fees).

  • This guarantee applies only to first-time purchases.

  • Limited to one refund per product type per customer.

  • For multi-unit orders, unopened items may be required for return; in such cases, Subly covers return shipping.

  • Requests must be submitted within 90 days of delivery.

Refunds or exchanges outside of these terms are not guaranteed.

Availability, Errors & Inaccuracies

We are constantly updating our product offerings. We may experience delays in updating information and cannot guarantee that product descriptions, pricing, or availability are always accurate. We reserve the right to update or correct such information at any time without notice.

Contests & Promotions

Any contests, sweepstakes or promotions may be governed by separate rules. If you participate, please review the applicable rules. If those rules conflict with these Terms, the promotion rules will apply.

User Content

By posting, sharing or uploading any content on our Service, you grant Subly a worldwide, non-exclusive, royalty-free license to use, modify, display, and distribute such content. You represent and warrant that you have all necessary rights to such content.

We reserve the right (but not obligation) to monitor and remove user content at our sole discretion.

Accounts

When creating an account, you agree to provide accurate and complete information. You are responsible for safeguarding your account and password and accept responsibility for any activities under your account.

We reserve the right to terminate accounts or refuse service at our sole discretion.

Copyright & Intellectual Property

We respect intellectual property rights. If you believe any content on our Service infringes your copyright, please email support@shopsubly.com with the subject line “Copyright Infringement”.

The Service and its original content (excluding user content), trademarks, and branding remain the exclusive property of Subly (NJ E-commerce B.V.) and its licensors.

Links To Third Parties

Our Service may contain links to third-party websites. We do not control or assume responsibility for the content or practices of these sites.

Termination

We may suspend or terminate access to our Service immediately, without prior notice, for any breach of these Terms or other misconduct.

Indemnification

You agree to indemnify and hold harmless Subly, its affiliates, officers, employees, and agents against any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.

Limitation of Liability

To the maximum extent permitted by law, Subly shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, data, or goodwill, resulting from your use of (or inability to use) the Service.

Disclaimer – Service

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Subly (NJ E-commerce B.V.), its subsidiaries, affiliates, and licensors do not warrant that:
a) the Service will function uninterrupted, secure or available at any particular time or location;
b) any errors or defects will be corrected;
c) the Service is free of viruses or other harmful components; or
d) the results of using the Service will meet your requirements.

Health & FDA Disclaimer

Statements made on this website and in connection with Subly products have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

The information provided on this website, or through our Service, is for educational purposes only and should not be considered medical advice. Always consult your physician or another qualified healthcare professional before starting any new supplement, diet, or wellness program, particularly if you are pregnant, nursing, taking medication, or have a medical condition.

By purchasing and using our products, you acknowledge and agree that Subly shall not be held liable for any adverse effects, injuries, or damages, whether direct or indirect, that may occur from the use or misuse of our products, reliance on any related information, or failure to seek appropriate medical advice.

Force Majeure

Subly shall not be liable or responsible for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, labor strikes, wars, governmental actions, supply chain disruptions, transportation issues, or failures of internet or telecommunications services.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law rules.

Arbitration & Class Action Waiver

EXCEPT WHERE PROHIBITED BY LAW, YOU AGREE THAT ANY CLAIM THAT YOU MAY HAVE AGAINST SUBLY, OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, OWNERS, EMPLOYEES, AND/OR REPRESENTATIVES, MAY ONLY BE PURSUED AND BROUGHT IN FINAL AND BINDING CONFIDENTIAL ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY. YOU AGREE THAT YOU MAY ONLY BRING A CLAIM IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF (LEAD OR OTHERWISE) OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU FURTHER AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

Arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules and Consumer-Related Disputes Supplementary Procedures. Unless otherwise agreed, arbitration shall take place in the state capital where you reside, or by telephone if your claim is under $2,500.

This arbitration provision shall survive termination of these Terms.

Changes

We reserve the right to update or replace these Terms at any time. If a material change is made, we will notify users at least 30 days in advance. Continued use of the Service after updates means acceptance of the new Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

📧 support@shopsubly.com